PRIVACY POLICY

DEFINITION

A privacy policy is a document that states what personal data you collect from your users, why, and how you keep it private. The purpose of the privacy policy is to inform your users about how their data is being handled.

INTRODUCTION

This is the privacy policy for the business website of GLOOM MOON, registered at 53 Halton Road, Islington, London, N12EN. This privacy notice aims to inform you about how this website collects and processes any information collected from you, or that you provide. It tells you about your privacy rights and how the law protects you.

GLOOM MOON are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

ANALYTICS

VIA SQUARESPACE:

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES:

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

For information about viewing the cookies dropped on your device, visit: The cookies Squarespace uses.

  • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

EMAILS

MARKETING:

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

ORDER:

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account.

  • Your Customer Account password has been reset or updated.

  • You’ve made a purchase.

  • Your order has shipped.

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

ABANDONED CART:

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout or are logged into your Customer Account.

  • You add a product that is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

FONTS

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device.

  • Your IP address.

CUSTOMERS

ACCOUNTS & ORDERS:

When you create an account on our website, buy a product from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. We may collect information such as your:

  • Billing and shipping address.

  • Details relating to your purchase (for example, your shirt size).

  • Email address.

  • First name, and last name.

  • Phone number.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We share this information with Squarespace, our online store hosting provider so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

METHOD OF PAYMENT

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

WEBSITE VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

CONTACTING GLOOM MOON

When you contact GLOOM MOON, whether by telephone or by e-mail, we collect the data you have given to us in order to reply with the information you need. GLOOM MOON will record your request and our reply in order to increase the efficiency of our customer service and business process.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

INFORMATION REMOVAL

If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

PRIVACY POLICY REVIEW

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us:

nowthen@gloommoon.com